Refund Policy

1. Marketplace Nature

DLSIN is a multi-vendor marketplace platform. We connect buyers with independent vendors who list and sell products. Refunds depend on each vendor's individual return and refund policy. DLSIN does not manufacture, own, or directly fulfill the products sold on the platform.

2. Return Eligibility

Products may generally be returned if one or more of the following conditions are met:

• The product arrived damaged
• The product is defective
• The incorrect product was received
• The return is requested within the vendor's specified return window

Eligibility for returns and refunds may vary by vendor. Please review the vendor's return policy on the product or store page before purchasing.

3. Non-Returnable Items

Some items may not be eligible for return. Examples include:

• Perishable goods
• Personal care items (e.g., cosmetics, hygiene products)
• Digital products (e.g., software, digital downloads)
• Items explicitly marked as non-returnable by the vendor

Vendors may specify additional non-returnable categories in their store policies.

4. Refund Process

The typical refund process works as follows:

1. Customer submits a return request through the platform or contacts the vendor
2. Vendor reviews and approves (or rejects) the return request
3. Customer returns the product as instructed by the vendor
4. Vendor inspects the returned product
5. Once approved, the refund is processed to the original payment method

Refund processing times may vary depending on the payment provider. Please allow several business days for the refund to appear in your account.

5. Order Cancellation

Orders may be cancelled before the vendor has shipped the product. If the order has already been shipped, cancellation is not possible and you must use the return process instead. Contact the vendor or our support team promptly if you wish to cancel an order.

6. Dispute Resolution

If a dispute arises between a buyer and a vendor regarding a return or refund, DLSIN may act as a mediator. We will review the situation based on the vendor's stated policy, order details, and any supporting evidence provided by both parties. Final resolution may depend on the vendor's return policy and applicable law. DLSIN is not obligated to issue refunds for vendor-supplied products.

7. Contact Support

For questions or assistance with refunds and returns, please contact us: Email: support@dlsin.com — Website: www.dlsin.com