Shipping Policy

1. Marketplace Nature

DLSIN is a multi-vendor marketplace. We do not warehouse, package, or ship products. Each vendor manages their own inventory, order processing, and shipping. Delivery times, methods, and costs may vary by vendor and destination.

2. Order Processing Times

Vendors typically process orders within 1–3 business days after payment confirmation. Processing time may be longer during holidays, promotions, or due to product availability. Vendors are expected to ship within the timeframe displayed at checkout or on the product page. If a delay is expected, vendors should notify customers.

3. Shipping Methods

Vendors choose their own shipping carriers and methods. Common options include:

• Standard shipping (ground or economy)
• Expedited shipping (2–3 business days)
• Express shipping (1–2 business days)
• Overnight or same-day delivery (where available)
• Freight or specialized carriers for large items

Shipping costs are calculated at checkout based on the vendor's configured rates, destination, and package weight or dimensions.

4. Delivery Estimates

Estimated delivery dates shown at checkout or on product pages are approximate and provided by vendors or carriers. Actual delivery may vary due to:

• Carrier capacity and routing
• Weather or natural events
• Customs clearance for international orders
• Address or contact inaccuracies
• Peak season delays

DODDAPANENIGROUP LLC and DLSIN are not responsible for delays outside our control. Vendors are encouraged to set realistic delivery expectations and communicate proactively with customers.

5. International Shipping

Some vendors offer international shipping. International orders may be subject to:

• Longer delivery times (often 7–21+ business days)
• Customs duties, taxes, and import fees (the buyer's responsibility)
• Restrictions on certain product categories (e.g., medical devices, regulated goods)
• Additional documentation for customs clearance

Buyers are responsible for complying with their country's import laws and paying any applicable duties or taxes. Vendors are responsible for accurate customs declarations.

6. Tracking Information

When available, vendors provide tracking numbers and carrier links through the order confirmation email or the order history page. Buyers can use this information to monitor shipment status. Tracking may not be available for all shipping methods or carriers. If tracking is missing or not updating, contact the vendor or our support team.

7. Damaged or Lost Packages

Damaged packages: If your order arrives damaged, document the damage (photos, video) and contact the vendor and carrier as soon as possible. Vendors typically work with carriers to file claims. Refer to the Refund Policy for return and replacement options.

Lost packages: If a shipment does not arrive by the expected date and tracking shows no movement, contact the vendor first. Vendors may initiate a carrier trace or claim. Resolution depends on the vendor's policy and carrier findings. DLSIN may assist with mediation if needed.

8. Vendor Responsibility

Vendors are responsible for:

• Processing and shipping orders within promised timeframes
• Using appropriate packaging to prevent damage in transit
• Providing accurate tracking and delivery updates
• Communicating delays or issues to customers
• Resolving shipping-related disputes in accordance with their policies

9. Customer Responsibility

Customers are responsible for:

• Providing a correct and complete shipping address
• Ensuring someone is available to receive the delivery if required
• Checking tracking and contacting the vendor or carrier if there are concerns
• Paying applicable duties, taxes, or fees for international orders
• Inspecting deliveries upon receipt and reporting damage or discrepancies promptly

10. Limitation of Liability

DLSIN and DODDAPANENIGROUP LLC act only as a platform connecting buyers and vendors. We are not responsible for shipping delays, carrier errors, damaged or lost packages, or customs issues. Disputes regarding shipping are primarily between the buyer and vendor; we may facilitate resolution but are not obligated to provide refunds or replacements for vendor-supplied products.

11. Contact Support

For questions about this Shipping Policy or shipping-related issues: Email: support@dlsin.com — Website: www.dlsin.com